Whom should I contact if I have questions regarding my bill?

You can access your Blackbaud Tuition Management (formerly Smart Tuition) account to check balances and make payments. You can call our parent call center at (888) 868-8828 and we will be happy to assist you. Our representatives:

  • Provide balance and account information
  • Take a payment
  • Review your payment history
  • Update your payment information
  • Update your personal and contact information
  • Provide or change your online username and password
  • Address concerns regarding your account
  • Contact the school on your behalf to clarify the amount due.

If you need further assistance, please contact Kavel Smith at ksmith@cityacademystl.org

What credit cards does Blackbaud Tuition Management accept?

Depending upon your school’s policy or state law, Smart Tuition accepts VISA™, MasterCard™, American Express™ and Discover™ credit and debit cards. You can schedule monthly recurring card payments. Visa Checkout™ virtual wallet is also available.

Can payments from my checking Account?

If you would like to use your checking account to pay, you can do this by making a one-time payment online, calling in a payment by phone, or by setting up automatic monthly payments directly from your checking or savings account.

Can I pay using my bank’s online bill pay service?

Yes, you can utilize your bank’s online bill pay service to send payments to Blackbaud Tuition Management. Please note:  Online bill pay may not electronically transfer funds to Blackbaud Tuition Management. Your bank may mail a paper check to Blackbaud Tuition Management at P.O. Box 11731 Newark, NJ 07101-4731. We advise you to set up your online bill pay to occur 7-10 days prior to your due date to ensure the check is received and processed by your scheduled due date.

Why is my monthly amount different each month?

Your total due may change month to month due to fees, discounts, and adjustments that have been made by your school.

Blackbaud Tuition Management is not authorized to modify the amount of tuition due or to arrange alternative payment plans without your school’s approval. 

Realized tuition is due in less than two days?  

Smart Tuition offers two immediate payment options including:

  • Pay online at https://parent.blackbaud.school/
  • Pay over the phone 24/7, 365 days a week, by calling (888) 868-8828
  • Note: Payments made by phone and web are posted the same day they are received.

What is my school’s late payment policy?

Payments are due on or before your due date. If your payment is not made by your due date, per the tuition contract, a late fee of $25.00 may be applied.

How can I setup new banking information to pay automatically each month?

Changes to banking information MUST be made at least three business days before your next scheduled debit. You can update your banking or recurring credit/debit card information by logging in to your account at parent.smarttuition.com or you call us directly at (888) 868-8828.

What can I do once I have logged into my Blackbaud Tuition Management account online?

On our parent website you can do the following:

  • Make a payment
  • Review payment history
  • Change/edit your payment information
  • Update your personal information
  • View and print invoices
  • See an itemized breakdown of tuition, fees and discounts billed to your account
    • Charges
    • Financial Assistance
    • Credits/Discounts/Scholarships

Is there a way I can update my username and password?

You can update your password directly from your Blackbaud Tuition Management account at https://parent.blackbaud.school. Or you can call us at (888) 868-8828 and a representative will be able to update your user name and password.